2004-05-26 Netwiz Technical Contacts

This Netwiz Technical Support Note has been sent to announce that MonTel 2.9.70 is up on the web site. 2.9.70 was quick replaced for a small bug introduced in 2.9.69 (http://www.netwiz.com.au/appnotes/i3272.htm). 2.9.69 fixes several mostly minor issues, and one rather big one concerning reading long directory names in the Server.

MONTEL SERVER WON'T RESOLVE (DIR) SETTING FOR SOME USERS (since about version 2.9.65)

A regression error (introduced after 2.9.65 - probably 2.9.67), caused the servers not to read any user information other than user name and extension. This meant that the directory name, department and group information was not being read for each user.

NEW COSTING TABLES ARE NEARLY READY

In fact they are ready to go. I just need some confirmation that the results are correct and so I need your help. For more information see http://www.netwiz.com.au/costing/tcost.php.

COMPACTING MONTEL CLIENT DATABASES

While MS SQL Server (and MSDE) is very reliable there are still some maintenance that should be performed. The most significant to "compact" or SHRINK the database is you have been performing a lot of imports. Those sites that do a lot of imports, for example monimp.exe once an hour should look an setting up a script to do a compact ion say every month or so. Failure to do so may cause the database to grow beyond the allowed size.

The following script should work from osql.exe (assuming the database is named MONTELDB):

USE master

GO

DBCC SHRINKDATABASE (MONTELDB)

GO

OLD SUPPORT NOTES

Some of these old notes have been collected together and placed on the web site at http://www.netwiz.com.au/appnotes/i3290.htm. More will be added later.

ADDING PEOPLE TO THIS LIST

Some clients have expressed an interest in being more up to date with what is happening with MonTel, especially updates and tips. I am keen to add any client or serious prospect who is interested to this list, and other to a more general list. A third list of Beta testers is also available.

REMOVING PEOPLE FROM THIS LIST

This list has been manually created, and is manually edited. If you don't want to receive these note please let me know by email: support@netwiz.com.au.

Please let me know if there are any topics you would like discussed.