Glossary of Terms

This glossary is part of the support application notes page for Netwiz Pty Ltd. These application notes provide additional and/or up to date information or specific technical information about MonTel.

More about MonTel can be found on the Netwiz Home Page.

MonTel support http://www.netwiz.com.au/support.html.

ACD

Automatic Call Distribution

ATM

Asynchronous Transfer Mode is a technology that may reach widespread use for carrying high speed data and voice on large telecommunications infrastructure. Seen as a possible solution to combining Voice, Vision and Data on one medium in the so called "Information Super Highway".

BHL

A a PMA system for the legal profession. BHL has no connection with Netwiz.

BRA

Basic Rate Adapter, used for small numbers of connections ( 2 x 64k channels).

DISA

Direct Inwards System Access

DLL

Dynamic Link Libraries are modules or code or data that can be linked to specific programs in a windows computer at run time.

ISDN

Integrated Services Digital Network. The key word is digital. While the technology is significantly different and much more advanced, in terms of a telephone system, it can be thought of as a digital version of (which is the system that connects most households in Australia at present). The most important distinction for PABX 's is the signalling channel that allows it to receive exact costing and other information from the main telephone exchange. ISDN's other advantages are related to future improvements in telecommunications, including video telephony, fast data networks, and as a precursor to .

In Australia the original ISDN promoted by Telstra is different from the more recent Telstra service, called OnRamp. The issue for MonTel is that "Original ISDN" offers Advice of Charge Information (AOC) to PABX, while OnRamp does not. Both are still timed local calls. MonTel will show AOC if it is provided by the PABX.

MonTel Administrator

A MonTel administrator is the person or persons who are charged with adding new users, running reports and who oversee the correct import and export of disbursement records. A MonTel administrator may also be involved in installation and updates, and perhaps also configuration of MonTel.

MonTel Receptionist

MonTel Receptionist or MonTel Reception rights are granted to Normal MonTel Users who need to view all telephone calls on the system. typically this might be a receptionist, but is often just a MonTel Administrator who is also responsible for running reports.

Normal MonTel User

A normal user is the productive staff member who uses monTel to record telephone and perhaps other disbursement records, but is not involved in configuration, maintenance updates or running firm wide reports.

PABX System

PABX is short for Private Branch Automatic eXchange. This is a phone system usually in an office environment, which connects a number of extensions to the telephone network. It usually implies a computerised free standing box in a central area. Another sort of system in an office is called a "Commander system" by Telstra , which is a system with less features where the handsets control most of the functionality.

PMA

Practice Management System is the term used by Solution 6 (and other accounting systems) to refer to the part of their system that controls a professional firm's work in progress and billing.

PRA

Primary Rate Adapter, used for large numbers of connections (20-30 x 64 channels).

PSTN

Public Switched Telephone Network. The key word is public. This is the main telephone system owned by a telecommunications company. When you ring someone with a white pages or yellow pages phone number you are probably using a PSTN phone line. See also .

SMDR

Station Message Detail Recording or sometimes System Message Detail Recording is a port or hardware and programming in a PABX that outputs to a serial port details of call and messages generated by the PABX system (usually just call records). It is usually designed to be connected to a printer. The MonTel Server program takes this information instead and uses it to generate call records.

VOIP

Voice Over IP (Internet Protocol)

Service Application

A service application conforms to the interface rules of the Service Control Manager (SCM) and can be started by a user automatically at system boot through the Services control panel utility, or by an application that uses the service functions included in the Windows API. Services can execute even when no user is logged on to the system. (Source: msdn2.microsoft.com/en-us/library/ms685141.aspx)