SVCMAN Warning messages.

SVCMAN Warning messages.

SVCMAN monitors the MonTel Server in two ways. Firstly, is can check to see if a MonTel Server Service is running, or check to see if it is receiving information from a named pipe from a Console version of the MonTel Server. Secondly, it check to see if the call record database has been updated recently.

It cannot detect "named pipe" output from the DOS version of the MonTel Server. For monitoring the DOS server, or for monitoring the Console version running on computers that cannot be named pipe servers, use SERMON.

In the event that it cannot (or can no longer) detect either the console output or an installed server SVCMAN will flash the Icon in the system tray.

If after a minute or two it cannot regain a connection it display the following warning message.

If the call record database has not been updated in a specified time, it will also display a warning message. The default times are 15 minutes in peak time and 1 hour in out of peak time. For Details of how to change these values, or modify peak time see How to modify the time to display warnings in SERMON and SVCMAN.

To show that this is working SVCMAN will change the state of it Icon in the system tray if it has been updated recently the system tray Icon will show a full green connector line running from the brown "PABX" to the green "Computer".

As time goes by since the last update it will slowly count down like a clock showing an increasingly empty PABX and the green connecting line will also empty. As it is updated it will flash and become full again.

If the "PABX" becomes all white, and the wait time has elapsed, and the connector line will flash red and a warning message will popup for the for the user on the computer on which SVCMAN is running. It is then up to the administrator to take the appropriate action. It may well be that no call records have been received, and the waning can be ignored. It will continue to flash red, until another call record is received.