The following tables provides some clues if the reports are not being generated as expected.
Check box on |
What you want. |
How. |
Cost |
You don't want local calls costing 25 cents or less. |
Make the lowest cost of the call $0.26. |
Date |
Check the date range. Check also the start and end time. |
|
Number |
An overseas number |
In Australia Add 0011 in front or 0015 where appropriate. |
Inter-state number |
Check that the prefix has not changed. Australia is changing most numbers by changing the STD prefix over the next few years. |
|
Duration |
Ignore calls under a specified duration. |
Specify the duration in seconds. |